Trust is one of mans key decision making criteria when meeting new people for the first time. After all think about it. If you wish to buy a residence, select a brand new computer as well as decide where you should take your partner for dinner for that special day, what do you do? You ask someone for his or her advice. In the case of house you’ll ask a lot of people from a range or agents or realtors to friends and family. And obviously you are right to. It’s a big outlay. In addition, it affects your life experience. If you choose the wrong house you will be reminded every time you walk up to the front door.
What about those more personal experiences like dinner along with your partner? Get the wrong advice and consequently pick the wrong type of restaurant for a birthday or anniversary and you will have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. Underneath line is that online casinos are losing a large number of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos demonstrates players want an even more personal service ufabet ufascr. And one the key criteria of the personalized service is trust. Players want honesty and integrity. Sure this may cost the casinos more to manage but the upside will out weigh those costs. The survey figures reveal that players stick to a casino 5 times longer when customer support meets their expectation. So given these records what we now need to know is how we can help casinos deliver this and fun experience too. “.
So why does trust matter so much. We speaing frankly about hardened gamblers who would like to win money right? No. Hingston reveal, “The bulk of players are new to gambling. And there’s huge community of people who are put off by the complexity of the games, the language that individuals use is confusing and they feel out of their depth. If online casinos want to win advocates for a lifetime they need to be’your friend ‘. Behave such as the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can certainly both enjoy the overall game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing significantly less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or even more casinos.
Interestingly of the players who’d been gambling for over 12 months, there is still a huge amount of players playing at four casinos or even more, 48%. Alarmingly for online casinos 78% of the cited poor customer support as grounds for his or her fickleness. Only 4% of players had found site which these were entirely loyal too. But this can be a killer fact. Every one of those 100 people stated that the reason why they stuck with their casino was as a result of’superb customer support ‘. Makes you believe doesn’t it. Why isn’t my casino that way?
Not one particular 100 gamblers played at a’Top 20’casino. The tiny casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting with an effect.
So let’s get back to the trust issue. Another figure that came out from the survey. 82% of people asked said they’d here is another new online casino if recommended with a friend. 68% of people stated that they’d here is another new online casino if it had been’recommended’by other players.